Nelson Jumbo

Computer Science Undergraduate | Web Development & Customer Service

Lagos, NG.

About

Highly motivated Computer Science undergraduate with a strong foundation in web development, proficient in HTML5, CSS3, JavaScript, React.js, Git, and GitHub. Passionate about creating user-friendly, responsive web applications and committed to continuous learning and staying updated with the latest technologies. Possesses robust communication, teamwork, and problem-solving skills, eager to apply technical expertise and customer service experience in a dynamic role within the tech industry.

Work

The World of Hair Vietnam

Customer Representative Intern

Summary

Provided comprehensive customer support and managed interactions across various platforms, leveraging in-depth product knowledge to enhance satisfaction.

Highlights

Managed customer interactions across social media platforms, ensuring timely responses to inquiries and comments.

Utilized in-depth product knowledge to provide tailored recommendations, enhancing customer satisfaction.

Contributed valuable insights to weekly team meetings, actively participating in discussions on customer service best practices.

Delivered high-quality customer service by promptly addressing inquiries via phone and email.

Feghas Innovative Academy

Frontend Development Intern

Summary

Gained practical experience in frontend development, collaborating on user-friendly web application design and implementation.

Highlights

Accelerated learning and application of new frontend frameworks and tools, significantly increasing proficiency in React.

Collaborated with senior developers to design and implement user-friendly web applications utilizing HTML, CSS, and JavaScript.

Contributed to the development of responsive web designs, ensuring cross-device and browser compatibility.

Effectively managed code changes and fostered team collaboration using Git version control systems.

Feghas Solutions

Customer Service Intern

Summary

Managed customer inquiries and provided comprehensive service information to enhance satisfaction and loyalty.

Highlights

Provided comprehensive information and support to walk-in customers, addressing diverse inquiries effectively.

Ensured high levels of customer satisfaction and clarity through effective communication of service details.

Delivered personalized services to a diverse client base, significantly improving customer loyalty and satisfaction.

Managed both inbound and outbound customer calls, ensuring timely communication and robust support for customer needs.

Volunteer

Public Relation Officer

Trinity University NACOS

Served as an executive member of the Nigeria Association of Computing Students (NACOS).

Highlights

Served as an Executive Member of the Nigeria Association of Computing Students (NACOS) at Trinity University, holding the position of Public Relations Officer.

Welfare Officer

Trinity University NACOS

Served as an executive member of the Nigeria Association of Computing Students (NACOS).

Highlights

Served as an Executive Member of the Nigeria Association of Computing Students (NACOS) at Trinity University, holding the position of Welfare Officer.

Faculty Representative

Trinity University SCR

Represented the Faculty of Basic Medical and Applied Sciences within the Student Congress Representative (SCR).

Highlights

Represented the Faculty of Basic Medical and Applied Sciences (FBMAS) as a member of the Student Congress Representative (SCR) at Trinity University.

Campus Ambassador

Cowrywise

Coordinated sponsorships and moderated events to promote career and finance education.

Highlights

Coordinated sponsorships and played a key role in planning interactive webinar sessions.

Moderated a session of the 'Future-Proof: Winning in Finance, Tech & Career' webinar series, engaging a university-wide audience.

Proactively developed career-relevant skills and expanded professional network within the industry.

Cultivated personal financial management expertise and facilitated peers in achieving similar financial literacy goals.

Member

Google Developers Students Club (GDSC)

Engaged with the GDSC community to learn about Google technologies and foster peer connections.

Highlights

Fostered strong connections and collaborated with peers within the GDSC community.

Actively participated in community events, gaining practical knowledge and insights into Google technologies.

Member

GenZtechies

Networked with professionals in design, development, and technology.

Highlights

Expanded professional network by connecting with a diverse group of designers, developers, and tech enthusiasts.

Education

Trinity University, Yaba

B.Sc Computer Science Grade: 3.75/5.00

Courses

Core coursework included Data Structures, Algorithms, Software Development, Database Management, and Web Development.

Applied theoretical knowledge through hands-on projects, significantly enhancing problem-solving and programming skills.

Engaged in group collaborations, cultivating strong teamwork, communication, and collaborative abilities.

Participated actively in social learning initiatives and extracurricular activities, fostering community engagement.

Languages

English

Native

French

Conversational

Skills

HTML5

Web Development, Frontend Development.

CSS3

Web Development, Frontend Development.

JavaScript

Web Development, Frontend Development, Programming.

React.js

Frontend Framework, Web Development.

Git

Version Control, Software Development.

GitHub

Version Control, Collaboration, Code Management.

Next.js

React Framework, Web Development.

Python

Programming Language, Scripting.

Problem Solving

Analytical Thinking, Critical Thinking.

Relationship Building

Networking, Interpersonal Skills, Client Relations.

Collaboration

Teamwork, Cross-functional Collaboration.

Software Development

Development Methodologies, Software Engineering Principles.

Customer Service

Client Support, Customer Relations, Issue Resolution.

Communication

Verbal Communication, Written Communication, Active Listening.

Interests

Photography

Fashion

Basketball

Sketch and Digital Art

Art, Digital Design.

Music

Designing

Graphic Design, UI/UX Design.